Cancellation Policy

You can cancel a paid order until the order is dispatched. Once a consignment has been handed to the carrier it can no longer be cancelled, because consignments cannot be recalled or re-routed in transit.

1. Call +91 9650300157 (Mon–Sat, 9:00 AM – 6:00 PM) or email SURYA2026ENT@gmail.com with your order ID and the mobile number used at checkout.
2. We confirm whether the order is still cancellable and send you a written confirmation.
3. The full amount paid is refunded to the original UPI account within 7–10 working days.

Online self-service cancellation is not available yet; the helpline is the fastest route. If the order has already been dispatched, you may refuse delivery, in which case it is treated as a returned delivery under our Shipping Policy and the product value is refunded after the consignment reaches us intact.

Individual items can be removed from an order before dispatch. The refund for removed items is processed the same way as a full cancellation. Delivery charges, if any, are recalculated for the remaining items only if the cancellation changes the shipping weight class.

We may cancel an order, in whole or in part, when:

• the product is out of stock or the batch does not meet our quality checks at dispatch;
• the product cannot lawfully be shipped to or sold in the delivery area;
• there is a pricing or listing error (see Terms of Use);
• the delivery address or contact details cannot be verified; or
• we suspect fraud, misuse or purchase for a prohibited purpose.

In every such case we inform you by SMS or email and refund the full amount paid for the cancelled items.

An order exists only once payment is successful. If a UPI payment stays pending beyond 30 minutes or fails, no order is created and nothing needs to be cancelled. Any amount debited for a failed payment is reversed by your bank as explained in our Payment Policy.

Refunds for cancellations are initiated within 2 working days of confirmation and normally reach the original UPI account within 7–10 working days. Refunds cannot be made to a different account or in cash.

Cancellation of quotation-based institutional orders is governed by the quotation and our Bulk Order Terms, since custom packaging and made-to-order quantities may be prepared specifically for the order.